Terms of Service
Last updated: June 20, 2026. Review the terms governing estimates, contract scheduling, security access, and janitorial liability.
Cancellations
24-hour notice required to reschedule or halt any routing shift.
Checklists
All shifts are evaluated exactly matching client custom checklists.
Liability Limit
Backed by our $5M commercial liability policy coverage.
1. Custom Estimates & Pricing
All estimates, walkthrough details, and proposals provided by Northern Star Janitorial Services are customized to the client's specifications. Quotes are valid for 30 calendar days from the issue date. Final contract rates may change if the client modifies flooring layouts, square footage access, or cleaning frequencies post-walkthrough.
2. Facility Access & Security
To perform contract duties, clients must provide safe, unobstructed access to the designated facility areas during scheduled cleaning hours. This includes building keys, keycards, lockbox codes, and alarm procedures. We guarantee all access tokens are handled strictly within supervisor custody and logged securely.
3. Shift Rescheduling & Cancellations
We value our employees' schedules. A minimum of 24 hours' advance notice is required for rescheduling or canceling a scheduled routine cleaning shift. Failure to provide adequate notice or locking out our teams may result in a full or partial shift billing fee.
4. Quality Checklists & Feedback
Our services are executed according to the custom-made checklist built during onboarding. We request that clients evaluate performance and report any discrepancies or missed items within 24 hours of shift completion. In such cases, we will dispatch a team to rectify the issue immediately at no additional cost.
5. Liability & Governing Law
Northern Star Janitorial Services is governed by the laws of the Province of Ontario. While we maintain rigid safety regulations (WSIB, WHMIS, and supervisors checksheets), in the unlikely event of physical facility or asset damage, our liability is covered under our $5M commercial liability policy limits.
6. Inquiries
For questions regarding these Terms of Service or to modify active service contract agreements, contact our operations desk at:
[email protected] | (437) 268-1322